Frequently Asked Questions

Below, you'll find answers to some common queries about Sparkhub. If you can't find the information you're looking for, feel free to contact us for further assistance.

Payments

How can I buy electricity on Sparkhub?

What payment methods do you support?

What if my payment is unsuccessful?

The payment was successful but I didn't get my token

Tokens

How do I access my token?

Do I need to register another account to purchase tokens for other meters?

I can't find my state on the list

Meter

Which name is on my meter?

Can I change the name on my meter?

Why do I have a debt on my meter?

I can't load my token

Why did my meter reject the token?

Can I load the token I purchased on another prepaid meter?

My meter is dispensing fast.

When I loaded the token, I got a response 'used' but I still don't have power

Can I cancel my purchase and get a refund?

How long before my token expires?

When I loaded my token, I got a response 'Old'

I was debited for a failed transaction

Account

How do I create an account?

I forgot my password

How do I add multiple meters to my account?

Download The Sparkhub App for FREE!

For a more seamless experience, you can download the Sparkhub App from your preferred app store. Sparkhub is available for both Android and iOS users.

Download from PlaystoreDownload from Appstore